Terms/TAT

Terms & Conditions

Shipping
All shipping is USPS Priority Mail and is based on weight of items ordered. We are only set up to ship within the United States.
-:- PLEASE note that I do refund shipping overages greater than $1 -:-

Turn around time (TAT) on orders is currently 1-5 business days for Ready to Ship (RTS-already poured and awaiting shipment) items and 1-2 weeks for Pour To Order items. If an order contains both RTS and Pour To Order items, the order will processed according to Pour To Order turn around times. TAT is time for an order to be packed and prepared for shipping. TAT will be adjusted based on order volume.

Shipping time is not included in TAT estimates. Number of days for an order to arrive after shipping will be in accordance with USPS Priority Mail shipping time from our zip code to the destination zip code.


Issues with our product
Please contact us within 7 days of receipt of your order to notify us of any issue with our product.

We take great care to very accurately describe our scents. As scent preference and judgement of strength is so subjective, refunds will not be given if a scent purchased is simply not enjoyed or not what was expected.

If you experience any issues with our product, please give us the opportunity to correct it. Refunds on orders will be managed individually. Refunds will only be issued once communication about the issue/need for return has occurred and product in question has been returned to us. Return shipping charges are the responsibility of the sender/buyer.

Please check your order for accuracy before completing checkout.  Ensure that you ordered the items you intended. No refunds will be issued for misordering. 

Safety and use of our product
While our wax melts may smell good enough to eat, please do not! Failure to properly use the product could result in unexpected fire hazard or personal injury. Use only in melters or warmers designed for melting and warming scented wax. Do not add water. Do not heat on stove or electric appliance where the temperature would exceed 190 degrees F. Please keep wax away from children and pets.